Shipping & Returns

Welcome to Jordan Ranch!

We're so glad you're shopping with us! Most of our ranch wear is made especially for you when you place your order. Because these items are produced on demand, please allow time for both production and shipping.

We want you to know what to expect before ordering, so we've put together some helpful information about shipping, sizing, returns, and what to do if something isn't quite right.

How Your Order Is Made & Shipped

Most Jordan Ranch apparel is made to order through our trusted print-on-demand production partners.

Once your order is placed, it enters the production process. After production is complete, your package is shipped to the delivery address provided at checkout.

Production and shipping times vary depending on the product, fulfillment provider, destination, and order volume. Estimated delivery dates are not guaranteed, and unexpected carrier or production delays may occur.

When tracking information is available, it will be provided so you can follow your order's journey.

Returns, Exchanges & Sizing

Made-to-Order Apparel

Most Jordan Ranch apparel is printed especially for you after your order is placed. Because these items are made to order, we do not accept returns or exchanges for incorrect size selections, changes of mind, or personal preferences regarding fit, color, or style.

Please review the product's size chart before purchasing. For additional help, visit our Find Your Fit guide, where you'll find sizing information and helpful measuring tips.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at JordanRanchSupport@gmail.com with your order number, a description of the issue, and clear photos of the item.

We'll review the situation and work toward an appropriate resolution, which may include a replacement or refund, as applicable.

This policy does not limit any rights you may have under applicable consumer protection laws.

Reporting Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us at JordanRanchSupport@gmail.com as soon as possible, preferably within 7 days and no later than 30 calendar days after delivery.

Include your order number, a description of the problem, and clear photos showing the issue. Additional photos or measurements may be requested to help us review your claim.

We'll investigate the issue with our production partner and work toward an appropriate resolution. You do not need to return a damaged or defective item unless we specifically request it.

Nothing in this policy limits your rights under applicable law.

Shipping Addresses & Delivery Issues

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase. Customers are responsible for providing accurate and complete delivery information.

If you notice an error after placing your order, contact us at JordanRanchSupport@gmail.com as soon as possible. We'll do our best to help, but address changes may not be possible once an order enters production or shipping.

Delayed, Missing, or Delivered Packages

If your package is delayed, please check the tracking information for updates. Delivery estimates are not guaranteed, and carrier delays may occur.

If tracking shows your package was delivered but you haven't received it, please check around your delivery location and contact the shipping carrier. You can also contact Jordan Ranch, and we'll help investigate the situation.

Lost packages, delivery errors, and other shipping problems will be reviewed individually. Any replace-ment or refund will depend on the circumstances and applicable consumer protection requirements.

Order Changes & Cancellations

We understand that mistakes happen! If you need to change or cancel an order, please contact us at JordanRanchSupport@gmail.com as soon as possible.

Because most Jordan Ranch apparel is made to order, changes and cancellations are not guaranteed once an order has been submitted for production.

If your order has not yet entered production, we'll do our best to accommodate your request. Once production begins, we may be unable to change the size, color, design, shipping address, or cancel the order.

If we're unable to make the requested change, we'll let you know. This does not affect your rights if an item is defective, incorrect, or otherwise not as described.